PROMPTWRK — TERMS OF USE (AU / ACL / Training-Off by Default)
Last Updated: 28 February 2026
Welcome, and thank you for your interest in Promptbank Pty Ltd (ACN: 691 473 079) trading as PromptWrk (“PromptWrk,” “we,” “us,” or “our”). These Terms of Use (“Terms”), together with any Supplemental Terms (Section 1.3), form a legally binding agreement (collectively, the “Agreement”) governing your access to and use of: (a) our website located at www.promptwrk.com and any subdomains or other PromptWrk websites that link to these Terms (the “Site”); and (b) our products and services, including creator marketplace features, prompt libraries, credit-based features, execution tools (if offered), integrations, and any application programming interfaces (“APIs”) we make available (collectively with the Site, the “Service”).
PLEASE READ THIS AGREEMENT CAREFULLY. By accessing or using the Service, you represent that:
1. you have read, understood, and agree to be bound by this Agreement;
2. you are of legal age to form a binding contract; and
3. you are not barred from using the Service under applicable law.
If you do not agree, you must not access or use the Service.
SUBSCRIPTIONS NOTICE. If you purchase a Subscription, it may automatically renew unless you cancel in accordance with Section 10.
AUSTRALIAN CONSUMER LAW NOTICE. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded (see Section 14).
1. USE OF THE SERVICE
1.1 Scope
The Service and content available on the Service are protected by intellectual property laws. Subject to this Agreement, PromptWrk grants you permission to access and use the Service.
If you access or use the Service on behalf of a business or other entity, you represent you have authority to bind that entity. In that case, “you” includes that entity.
You also agree to our Privacy Policy and Cookie Notice, which are incorporated by reference.
1.2 Licence Granted to You
Subject to your compliance with this Agreement, Promptwrk grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service (including any APIs we make available), solely for your personal use or internal business use.
1.3 Supplemental Terms
Certain features may be governed by additional terms (“Supplemental Terms”). If these Terms conflict with any Supplemental Terms, the Supplemental Terms prevail for that feature.
Creator Marketplace: PromptWrk may enable creator monetisation features from time to time. If and when such features are introduced, participation will be subject to additional terms set out in Schedule 1, Creator Marketplace, which will be published on the Site and incorporated into these Terms by reference.
1.4 Updates and Changes
We may modify, update, or discontinue all or part of the Service at any time.
1.5 API and Usage Limits
We may impose or change limits (including rate limits, file size limits, and usage thresholds) on the Service or APIs, and may suspend or restrict access if limits are exceeded.
2. REGISTRATION AND ACCOUNTS
2.1 Account Registration
You may need to create an account (“Account”) to access certain features.
2.2 Registration Data
You must provide true, accurate, current, and complete information and keep it updated.
2.3 Account Security and Responsibility
You are responsible for all activity under your Account and for keeping your login credentials secure. Do not share your password. Notify us promptly if you suspect unauthorised access.
We may suspend or terminate your Account if you breach these Terms or if we reasonably suspect misuse.
3. CONTENT
3.1 Definitions
“Content” includes text, prompts, data, software, images, audio, video, files, and other materials.
· Your Content means Content you upload, submit, or otherwise make available via the Service.
· Tokens means non-transferable digital access units issued by Promptwrk that enable access to specific features of the Service (including prompt downloads, executions, or other functionality as determined by PromptWrk from time to time). Tokens are not cryptocurrency, are not stored monetary value, and do not represent any ownership or financial interest in PromptWrk.
You are responsible for Your Content and Tokens.
3.2 Storage
We do not guarantee that we will store or retain Your Content. You are responsible for backing up Your Content. We may set reasonable limits on storage, processing, or retention.
3.3 Connected Accounts and Integrations
You may link third-party services (“Connected Accounts”). You are responsible for configuration and compliance with third-party terms. PromptWrk is not responsible for third-party service availability, outages, or changes.
4. OWNERSHIP, INPUTS, OUTPUTS, AND TRAINING
4.1 Our Service
Except for Your Content, PromptWrk (and its licensors) owns the Service, including the software, branding, interfaces, and platform features. You must not remove proprietary notices.
4.2 Your Content
You retain ownership of Your Content.
4.3 Licence to Operate the Service
By submitting Your Content, you grant PromptWrk a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, modify (e.g., format/resize/encode), and display Your Content only as necessary to provide, operate, maintain, and improve the Service for you, and to enforce these Terms.
4.4 Inputs and Outputs; Commercial Use
The Service may use software and/or AI to process your inputs(including prompts, reference files, images, and videos) (“Inputs”) and generate outputs (“Outputs”).
· Ownership: As between you and PromptWrk, you retain any rights you may have in Inputs, and you own Outputs to the extent permitted by applicable law.
· Commercial Use: PromptWrk does not restrict your commercial use of Outputs, subject to these Terms, applicable law, and third-party rights.
· Similarity: Outputs may be similar to content generated for other users.
4.5 Public Sharing and Attribution
If you post prompts or content to any public or shared area, you allow PromptWrk to display that Content and identify you by your username as the contributor (unless you use features that anonymise attribution).
4.6 Feedback
If you submit suggestions or feedback (“Feedback”), you grant PromptWrk the right to use it without restriction or compensation.
5. USER CONDUCT AND RESTRICTIONS
5.1 Prohibited Content and Conduct
You must not use the Service to upload, create, generate, share, or otherwise make available Content that:
· is unlawful, deceptive, defamatory, harassing, hateful, threatening, or obscene;
· infringes intellectual property, privacy, publicity, or other rights;
· exploits or harms minors (including any sexual content involving minors, which is strictly prohibited);
· includes malware or attempts to compromise security;
· violates any applicable law or regulation.
5.2 Platform Integrity
You must not:
· reverse engineer, decompile, or attempt to discover source code except to the extent permitted by law;
· scrape or harvest data from the Service using automated means without our permission;
· interfere with, disrupt, or overload the Service;
· impersonate others or misrepresent your affiliation.
5.3 Competitive Use (Reasonable Protection)
You must not use the Service or APIs in a manner primarily intended to replicate or replace PromptWrk’s core Service offering (a prompt marketplace and related platform features), including systematic extraction or scraping of prompts, metadata, or marketplace data. You must not systematically extract, scrape, copy, or replicate prompts, metadata, pricing structures, or marketplace listings for the purpose of recreating or competing with PromptWrk’s core marketplace offering.
(This restriction does not prevent you from using Outputs for your own projects, content, or business, including commercial uses, subject to law.)
5.4 Consent and Rights
You must not upload content featuring other people without permission or sufficient rights.
6. MODERATION, ENFORCEMENT, AND REPORTING
We may (but are not required to) monitor, review, remove, or refuse Content or Outputs to operate the Service, enforce these Terms, protect users, and comply with law. We may suspend or terminate access if we reasonably believe you have violated these Terms. PromptWrk does not guarantee traffic, visibility, ranking, sales volume, or revenue to creators.
6.1 Intellectual Property Takedown Process
If you believe Content infringes your intellectual property rights, you may submit a written notice to Contact@promptwrk.com including sufficient detail to identify the allegedly infringing material and proof of ownership. PromoptWrk may remove or disable access pending investiagation.
7. INTERACTIONS WITH OTHER USERS
You are responsible for your interactions with other users. PromptWrk is not liable for disputes between users, though we may intervene at our discretion.
8. THIRD-PARTY SERVICES
The Service may link to or integrate with third-party services. Those services are controlled by third parties and are governed by their own terms and policies. PromptWrk is not responsible for third-party services.
9. PURCHASE TERMS, Token, AND REFUNDS
9.1 Payments and Processors
We may use third-party payment processors (e.g., Stripe). By making a purchase, you authorise charges through your chosen payment method and agree to the processor’s terms.
9.2 Fees
Fees are billed as displayed at checkout. Unless required by law, fees are non-refundable except as set out in Section 9.3.
9.3 Refunds (Clear Rule)
You may request a refund within 7 days of your initial purchase provided:
· no Tokenss have been used, and
· the request is made via Account settings (if available) or by contacting support.
Refunds do not apply to renewals and may be subject to a processing/service fee up to 6% where permitted by law.
9.4 Tokens
Promptwrk may offer or sell Tokens (“Tokens”) to access features (e.g., prompt downloads, executions). Any expiry period will be clearly disclosed at the time of purchase and will be commercially reasonable.
(a) Nature of Tokens
Tokens are internal digital access untis that provide the right to access certain features of the Service. Toekns:
- Are not currency, cryptocurrency, or financial instruments;
- Do not constitute stored value;
- Have no cash value (except where required by law);
- Are not transferable, tradable, or redeemable for cash;
- Do not represent any ownership interest in PromptWrk; and
- May not be resold outside the Service.
(b) Subscription Allocation
Subscription plans may include a specified number of Tokens per billing cycle. Unused Subscription Tokens may roll over to the next billing cycle for up to sixty (60) days from the date of original allocation. After sixty (60) days, any unused rolled-over Tokens will automatically expire.
If your Subscription is cancelled or expires, you may retain any unused Tokens for the remainder of their sixty (60) days rollover period, but you will not have access to these Tokens unless your account is active. After that period ends, any remaining Tokens will expire.
(c) Promotional Tokens
Promotional or bonus Tokens (including tokens included with Pro Plans) may be subject to additional conditions, may have different expiry period than purchased or Subscription Tokens, and may or may not be eligible for rollover as disclosed at the time of allocation.
(d) Expiry
Any Token expiry period will be clearly disclosed at the time of purchase or allocation and will be commercially reasonable.
(e) Modification
PromptWrk may modify Token pricing, allocation, feature access, requirements, or consumption rates (including for language, image, or video prompts) on a prospective basis.
(f) Forfeiture
Tokens may be forfeited upon account suspension or termination in accordance with these Terms, subject to applicable law.
(g) Order of Token Use
Unless otherwise stated, Tokens are consumed on a first-in, first-out (FIFO) basis, meaning the oldest allocated Tokens are used first.
9.5 Creator Commission and Payouts
PromptWrk may retain a commission from creator sales as disclosed at the time of listing or in applicable Supplemental Terms. Creator earnings are calculated as disclosed in the PromptWrk Commissions PDF which each creator is notified of prior to signing up. Payouts are made on a fortnightly basis, subject to minimum payout thresholds of $10 and verification requirements. PromptWrk may withhold or adjust payouts where necessary to manage fraud, chargebacks, or legal compliance.
9.6 Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute after using Tokens or accessing paid features, PromptWrk may suspend your Account and recover amounts owed to the extent permitted by law. PromptWrk may pass through chargeback fees were lawful. Repeated abusive disputes may result in permanent termination.
9.7 Token Consumption and Feature Weighting
Different features, prompt types, or content categories (including language, image, or video prompts) may require different numbers of Tokens to access or execute. Token consumption rates are determined solely by PromptWrk and may be updated from time to time. Any changes apply prospectively and do not affect Tokens already consumed.
9.8 Token Consumption and Feature Weighting
PromptWrk may introduce, modify, or discontinue Token structures, pricing tiers, Subscription allocations, feature access models, or marketplace weighting mechanisms at its discretion. Changes apply prospectively and will not retroactively reduce access already granted, expect where necessary for fraud prevention, legal compliance, or system integrity.
10. SUBSCRIPTIONS
10.1 Subscription Billing
If you purchase a subscription (“Subscription”), fees are billed at the start of each term and on each renewal.
10.2 Automatic Renewal
Unless you cancel before the end of the current term, your Subscription may automatically renew for the same duration at the then-current price disclosed at renewal (or as otherwise notified in accordance with law).
10.3 Cancelling
You can cancel via your Account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise required by law.
10.4 No Prorated Refunds
Except where required by law, no prorated refunds are provided for unused subscription time.
10.5 Upgrades and Downgrades
Upgrades may take effect immediately and be billed accordingly. Downgrades typically apply at the next renewal and may reduce access or features.
10.6 Tokens After Cancellation
If your Subscription is cancelled or expires, you may retain any unused Subscription Tokens for up to sixty (60) days from the original allocation date of those Tokens, after which they expire. This does not affect any different expiry rules that apply to Promotional Tokens as disclosed at allocation.
11. INDEMNITY
To the extent permitted by law, you agree to indemnify PromptWrk and its officers, employees, and contractors against claims arising from your breach of these Terms, your unlawful conduct, or your infringement of third-party rights.
12. DISCLAIMERS (SUBJECT TO ACL)
To the maximum extent permitted by law, the Service and Outputs are provided “as is” and “as available.” Outputs may be inaccurate, incomplete, or non-original. You are responsible for verifying Outputs and ensuring compliance with law and third-party rights.
12.1 No Professional Advice
The service and any Outputs generated through the Service are provided for informational purposes only and do not constitute legal, financial, tax, medical, or other professional advice. You are solely responsible for verifying Outputs and obtaining appropriate professional advice before relying on Outputs for regulated, financial, or high-risk decisions.
13. LIMITATION OF LIABILITY (SUBJECT TO ACL)
To the maximum extent permitted by law and subject to Section 14 (ACL), PromptWrk is not liable for indirect or consequential losses. Our total liability for any claim is limited to the extent allowed by law and may be capped at (at PromptWrk’s option): re-supplying the services or paying the cost of having the services supplied again, where such limitation is permitted.
For the avoidance of doubt, Tojens are internal access units only and do not represent stored monetary value. PromptWrk’s total liability relating to Tokens is limited to the value of fees paid for the applicable Subscription or Token purchase.
14. AUSTRALIAN CONSUMER LAW (ACL)
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other applicable law that cannot be excluded.
If you are a consumer under the ACL, you may be entitled to remedies for failure to comply with consumer guarantees, including repair, replacement, resupply, or refund in certain circumstances.
15. TERM AND TERMINATION
This Agreement continues while you use the Service. We may suspend or terminate your access if you breach these Terms or if required by law. You may stop using the Service at any time and may request account closure.
Upon termination, your right to use the Service ends. We may delete Your Content in accordance with our retention practices and legal obligations. We may suspend or restrict access where reasonably necessary to prevent fraud, manage legal or regulatory risk, address security concerns, or protect the integrity of the platform. Upon subscription expiry, access to stored prompts and Content may be suspended. PromptWrk may retain account and Content data for a reasonable period to enable reactivation, subject to our retention policies and legal obligations.
16. PRIVACY
Our Privacy Policy explains how we collect, use, and disclose personal information. By using the Service, you consent to those practices.
17. GOVERNING LAW AND JURISDICTION (AU)
These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State/Territory and the Commonwealth of Australia.
18. GENERAL
18.1 Changes to These Terms
We may update these Terms from time to time by posting an updated version on the Site and updating the “Last Updated” date. If changes are material, we will take reasonable steps to notify you (for example, by email or in-product notice).
18.2 Assignment
You must not assign this Agreement without our consent. We may assign this Agreement as part of a corporate restructure, sale, or transfer of assets.
18.3 Force Majeure
We are not responsible for delays or failures due to events beyond reasonable control (including outages, provider failures, cyber incidents, or natural events).
18.4 Notices and Contact
Support: Contact@promptwrk.com
Company: Promptbank Pty Ltd, NSW Sydney, Australia
18.5 Severability
If any part of this Agreement is invalid or unenforceable, the remainder remains in effect.
18.6 Entire Agreement
This Agreement is the entire agreement between you and PromptWrk regarding the Service, and supersedes prior terms or understandings for the Service.
SCHEDULE 1 — CREATOR MARKETPLACE (RESERVED)
PromptWrk may, in the future, enable creator monetisation features, including the ability for users to list, sell, and distribute prompts or related content. If and when such features are introduced, participation will be subject to additional terms set out in this Schedule, which will be published on the Site and incorporated into these Terms by reference. Continued use of creator features after publication constitutes acceptance of Schedule 1.